Responsible gambling
At Slotimo, we understand the importance of responsible gaming and want to ensure that all our players can enjoy a safe and enjoyable experience.
We believe that responsible gaming is about being aware of your own habits and taking control of your gaming activities. We encourage you to set limits for yourself and to use the tools available on our platform to manage your gaming responsibly.
Setting Limits
You can set daily, weekly, or monthly deposit limits in your account settings. This will help you avoid exceeding a certain amount of money that you're willing to spend. You can also customize your session limits to take regular breaks and prevent excessive playing.
Reality Checks
We offer reality checks as a tool to help you stay aware of the time spent gaming. These pop-up notifications will appear at 30-minute intervals during play, reminding you how long you've been playing and encouraging you to take a break.
Time-Outs and Self-Exclusion
If you feel that your gaming habits are becoming problematic or that you're struggling with addiction, we recommend taking a time-out from our platform. This can be done for 7-30 days, giving you space to reflect on your behavior and make positive changes.
Alternatively, you can opt for self-exclusion, which will block all access to your account for a period of 6 months, 1 year, or 5 years. We take this commitment seriously and ensure that your account remains inaccessible during the chosen period.
Account Status
When you activate either a time-out or self-exclusion, we'll temporarily freeze your account. Your funds will be secure and intact, but you won't be able to access our platform until the agreed-upon period has passed.
Reactivation
After the time-out or self-exclusion period has ended, you can reactivate your account by contacting us through email or phone. We require a confirmation of your intentions before we grant access again.
Tools for Support
If you're struggling with addiction or need help managing your gaming habits, please don't hesitate to reach out to our support team. We'll provide you with resources and information on responsible gaming practices, as well as connections to external organizations that specialize in this area.
Additionally, we've partnered with international organizations to offer additional support:
- provides guidance for international players struggling with addiction.
- is a UK-based service offering comprehensive support for problem gamblers.
- provides information on responsible gaming practices and resources for affected individuals.
- offers links to national helplines in various countries.
Responsible Gaming Policy
We strive to maintain an environment that fosters responsible gaming. Our policy includes measures to prevent excessive playing, such as:
- Age verification: We ensure all our players are at least 18 years old (21 in some jurisdictions).
- KYC and AML: We adhere to strict know-your-customer (KYC) and anti-money laundering (AML) policies.
- Account security: We implement robust measures to protect your account information.
- Withdrawal limits: We enforce withdrawal limits to prevent excessive withdrawals.
Commitment
At Slotimo, we're committed to providing a safe gaming environment. We continuously review our responsible gaming practices and update them as necessary to ensure the well-being of all players.
If you have any questions or concerns about responsible gaming at Slotimo, please don't hesitate to reach out to our support team for assistance.